Senior Collection Agent
Manage a portfolio of cross-border debt recovery cases, negotiating settlements with South Asian and Western debtor profiles. Requires fluency in English and at least one South Asian language.
About the role
As a Senior Collection Agent at Canton Recovery, you will own a portfolio of complex cross-border debt recovery cases from intake through resolution. You will work directly with creditors across Hong Kong, South Asia, and Western markets, negotiating settlements that respect both legal frameworks and cultural contexts.
This is a client-facing, results-driven role suited to a confident negotiator who thrives on resolving cases others consider unrecoverable. You will operate within HKMA-aligned compliance standards and strict PDPO guidelines governing all debtor contact.
What you'll do
- Own end-to-end management of an assigned case portfolio, maintaining detailed communication logs and recovery strategy documentation.
- Conduct amicable negotiations with debtors across South Asian and Western cultural contexts, using native-language fluency where applicable.
- Escalate cases to legal partners when amicable resolution is not achievable, preparing structured handover briefs.
- Maintain full PDPO compliance across every debtor contact, record, and communication channel.
- Report recovery progress to clients with transparent, SLA-tracked updates.
Key Responsibilities
- Manage a portfolio of 40-60 active cross-border recovery cases
- Conduct amicable negotiations in English and at least one South Asian language
- Maintain accurate communication logs and case documentation
- Coordinate with legal partners on escalation cases
- Ensure full PDPO compliance across all debtor engagement
- Deliver transparent client reporting against SLAs
Requirements
- 5+ years of debt recovery or collections experience, ideally cross-border
- Fluency in English and at least one of Hindi, Urdu, Bengali, or Nepali
- Demonstrated negotiation and settlement track record
- Strong understanding of Hong Kong PDPO and recovery regulations
- Excellent written communication and case documentation discipline
- Comfortable working in a regulated, compliance-first environment